AI-Powered Customer Service
AI agents that resolve tickets, triage issues, and escalate intelligently — while your human team handles the moments that matter. Every deployment includes a dedicated AI Manager.
Trusted by 60+ global founders
How AI-powered CS teams work
Not a chatbot. Not a template. A custom-built AI team governed by a human expert.
AI agents, one brand
Dedicated AI agents for your brand only — not shared across accounts. Trained on your product, your tone, your edge cases.
Governed by your AI Manager
Weekly reviews, KPI tracking, output quality monitoring. Your AI Manager catches what agents miss and continuously improves performance.
Built for your culture
AI agents configured to match your communication style, escalation patterns, and brand voice. Attrition: 0%. Consistency: 100%.
Plugged into your stack
Works inside Zendesk, Gorgias, Intercom, Freshdesk, or any helpdesk. Start with one channel and scale as results prove out.
What your AI CS team covers
Email, chat, and phone resolution
AI handles tier-1 volume across all channels. Humans handle escalations. SLA maintained through peak seasons.
Complex issues and escalations
Smart routing based on sentiment, complexity, and customer value. AI handles the easy, humans handle the hard.
Chargebacks and disputes
Payment disputes, fraud flagging, and chargeback resolution — automated workflows with human oversight.
Social media and community
Real-time social responses, content moderation, and community management — always on-brand.
Returns, refunds, and orders
Post-purchase support including B2B/wholesale order processing, automated and accurate.
Multilingual, multi-timezone
AI agents that work in multiple languages across time zones — 24/7 coverage without 24/7 headcount.
Success Spotlight
12→7
Team optimization
96%
SLA maintained
A 90-day co-managed pilot where a lean AI-augmented team of 7 outperformed a legacy 12-person structure — with better response times and maintained SLA.
Frequently asked questions
Common questions about working with HKR.AI.